# default > default knowledge base – help articles and documentation. ## Returns & Exchanges (U.S. Only) - [What is your return policy?](https://cutsclothing.kustomer.help/en_us/what-is-your-return-policy-HkzEwp_R8.md): Returns and exchanges are accepted for all unworn/unaltered items within 2 0 days of your delivery date for a refund to your original form of payment ( U... - [How do I return and/or exchange my order?](https://cutsclothing.kustomer.help/en_us/how-do-i-return-my-order-H15Kv6uRL.md): Please click here to go to our quick and easy return and exchange page to start your in-person or mail-in return and/or exchange. Our online ... - [Do you offer exchanges?](https://cutsclothing.kustomer.help/en_us/do-you-offer-exchanges-HysdaOAU.md): Yes! We offer exchanges for a different size in the same shirt style for all unworn/unaltered items within 2 0 days of your deliverydate ( U.S. orde... - [How long does a refund or exchange take to process?](https://cutsclothing.kustomer.help/en_us/how-long-does-a-refund-or-exchange-take-to-process--BJgBuauAU.md): Once your order has been successfully received and processed by our warehouse team, please allow up to 7 business days for your exchange item(s) or refund to... - [When will my exchange ship?](https://cutsclothing.kustomer.help/en_us/when-will-my-exchange-ship--HkiPOpO08.md): Once your order has been successfully received and processed by our warehouse team, please allow up to 7 business days for your exchange item(s) to be shippe... - [Can I exchange for a different style item?](https://cutsclothing.kustomer.help/en_us/can-i-exchange-for-a-different-style-item--S1Y_VoOOv.md): Unfortunately this is not possible. When processing an exchange an item can only be exchanged for a new size of the same style shirt, a different style or co... - [What's the Return Policy for the Organic Cotton Boxer?](https://cutsclothing.kustomer.help/en_us/whats-the-return-policy-for-the-organic-cotton-boxer-rk0y0OaNMg.md): Our boxers are exchange or store credit only For hygiene reasons standard across the underwear category we cant offer refunds on this product but weve mad ## International Orders - [International Shipping Options](https://cutsclothing.kustomer.help/en_us/international-shipping-options-By6CvaUNw.md): Customs policies vary by country however, when placing an international order there are 3 options for shipment. Please see our international shipping options... - [Does Cuts Ship Internationally?](https://cutsclothing.kustomer.help/en_us/does-cuts-ship-internationally--BJx6OpOAI.md): Yes, we do ship internationally. Orders are processed, shipped, and delivered on business days: Monday-Friday (excluding weekends and major holidays) Please ... - [Can I return my international order?](https://cutsclothing.kustomer.help/en_us/can-i-return-my-international-order-HkwWk62lP.md): CUTS accepts all unworn/unaltered items for a refund to original form of payment within 45 days of purchase for international orders. Shipping costs are non-... - [Can I exchange my international order?](https://cutsclothing.kustomer.help/en_us/can-i-exchange-my-international-order--BypRkThxw.md): No, CUTS only accepts international returns. If you need an updated size or color for your international order you will need to return your items and place a... - [Why are the custom charges based on the non-sale price of the items?](https://cutsclothing.kustomer.help/en_us/why-are-the-customs-charges-based-on-the-non-sale-price-of-the-items--rkrL0JicP.md): Custom and tax policies vary by country and we do not control the customs and taxes countries impose on orders, apologies. For additional details regarding c... ## Track My Order - [Track my Order](https://cutsclothing.kustomer.help/en_us/track-my-order-HJWiTUB5Y.md): You can track your order directly here ! ## Size & Fit - [What size am I?](https://cutsclothing.kustomer.help/en_us/how-to-find-my-size-Hycdkv1bw.md): For sizing we recommend using our Find My Fit tool in order to select your perfect CUTS size. The link to this tool can be found under the color selectio... - [Updated Sizing](https://cutsclothing.kustomer.help/en_us/updated-sizing-By9HuY4W_.md): For any additional questions regarding size or fit please contact us here. ## VIP Membership - [Do I need to have an account and a CUTS membership](https://cutsclothing.kustomer.help/en_us/do-i-need-to-have-an-account-and-a-cuts-membership-Sy2w6dL5Y.md): Yes, you will need a CUTS account to activate your VIP Membership. Click here to create an account and use the email address you used to purchase your memb... - [How does the 25% off discount work?](https://cutsclothing.kustomer.help/en_us/how-does-the-25-off-discount-work-Sy_X0OUct.md): Log into your account on cutsclothing.com via the accounts page . When adding products to your cart you will see the strike-through pricing. You will also... - [When will my VIP membership expire?](https://cutsclothing.kustomer.help/en_us/when-will-my-vip-membership-expire-Bki7JFI9t.md): Your membership will auto-renew 12 months from your purchase date. - [Can I cancel my VIP membership?](https://cutsclothing.kustomer.help/en_us/can-i-cancel-my-vip-membership-S1b5kYUqF.md): Yes. You can cancel your VIP Membership and still retain the perks for 12 months. However, by canceling your membership it will not auto-renew and you will l... - [Are there any exceptions to the VIP membership discount?](https://cutsclothing.kustomer.help/en_us/are-there-any-exceptions-to-the-vip-membership-discount-BkZelFI5K.md): The VIP discount will not be applicable to gift cards or additional VIP Memberships. - [Can I combine my VIP membership discount with other promotions and discounts?](https://cutsclothing.kustomer.help/en_us/can-i-combine-my-vip-membership-discount-with-other-promotions-and-discounts-SyJ1aFL5t.md): You can combine your VIP Membership discount with your rewards points and KITS but you cannot stack other discount codes. - [Can I use my VIP membership discount in retail locations?](https://cutsclothing.kustomer.help/en_us/can-i-use-my-vip-membership-discount-in-retail-locations-SJ57pFIct.md): No, the VIP Membership discount only applies on cutsclothing.com - [How does my VIP membership work during sales?](https://cutsclothing.kustomer.help/en_us/how-does-my-vip-membership-work-during-sales-r1id6KLqK.md): We’ll have special offers or additional discounts during sale periods for VIP Members. ## General - [When will you restock?](https://cutsclothing.kustomer.help/en_us/when-will-you-restock--rkd4caO08.md): The best and most up-to-date resource for restock information will come from signing up for our email and/or SMS list (newsletter).We separate our restocks i... - [How should I care for my Cuts?](https://cutsclothing.kustomer.help/en_us/how-should-i-care-for-my-cuts-shirt--Hy5utau0I.md): Best BetCheck the care and content label located on the inside of the Cuts product for specific information on how to care for your Cuts item.Machine wash in... - [How to Unsubscribe](https://cutsclothing.kustomer.help/en_us/unsubscribe-HJrqqvufw.md): We are sorry to see you go. You can unsubscribe from our mailing list by selecting "unsubscribe" at the bottom of all of our emails. You can unsubs... - [Do all orders come in the CUTS matte black box?](https://cutsclothing.kustomer.help/en_us/do-all-orders-come-in-the-matte-black-box--Sy5o_uaMD.md): We think those CUTS matte black boxes are slick looking too however, we cannot guarantee every order will arrive in the box. The CUTS matte black boxes are a... - [How do I create a Cuts account?](https://cutsclothing.kustomer.help/en_us/how-to-create-a-cuts-account-B15LOWP7D.md): Your Cuts account is not automatically created when you place an order or when you sign up for the Cuts Membership program. In order to create a Cuts account... - [How do I reset my password for my CUTS account?](https://cutsclothing.kustomer.help/en_us/how-do-i-reset-my-password-for-my-cuts-account--SJk79Zv7v.md): You can reset your CUTS account password by navigating to the cutsclothing.com/account and then selecting the “Forgot your password?” link. ... - [I can't log into my CUTS account](https://cutsclothing.kustomer.help/en_us/i-can-t-log-into-my-cuts-account-SyEsZvmw.md): You can reset your CUTS account password by navigating to the cutsclothing.com/account and then selecting the “Forgot your password?” l... - [Cuts VIP Rewards Program Shipping Cost](https://cutsclothing.kustomer.help/en_us/vip-shipping-cost-B1IB73Cmw.md): Bronze VIP - [How to apply for the CUTS Ambassador Program](https://cutsclothing.kustomer.help/en_us/how-to-apply-for-the-cuts-ambassador-program--BkTVUhRXv.md): The CUTS ambassador program is an exclusive group of like-minded guys who are steadfast and driven. A community built for those who embody the CUTS lifestyle... - [How to remove stains](https://cutsclothing.kustomer.help/en_us/how-to-remove-stains-Byp2ZTmUw.md): The key is to jump on that stain as early as possible, the same day is always best. The less time a stain has to soak in, the easier it will be to remove it.... - [What currency are Cuts prices?](https://cutsclothing.kustomer.help/en_us/what-currency-are-cuts-prices--HJT31lKUD.md): The prices found on the Cuts website are all in USD. - [Where does CUTS ship from?](https://cutsclothing.kustomer.help/en_us/where-does-cuts-ship-from--BJL6o6O0U.md): Orders placed on the CUTS Global website are processed in and ship from California, USA. Orders placed on the CUTS Canada website are processed in an... - [Discount Codes & Promotions](https://cutsclothing.kustomer.help/en_us/how-do-discounts-work-HkDkhpdCU.md): Only one promo and/or discount code can be applied to an individual order, no exceptions. VIP Reward Points and a discount code cannot both be used on one ... - [Order Processing & Shipping](https://cutsclothing.kustomer.help/en_us/order-processing-shipping-HkdGc32eD.md): CUTS orders are processed, shipped, and delivered on business days: Monday–Friday (excluding weekends and major holidays). Estimated shipping times do ... - [Can I change or cancel my order after I place it?](https://cutsclothing.kustomer.help/en_us/can-i-change-my-order-after-i-place-it-rJxga3nxw.md): No, you cannot change or cancel an order after it has been placed. Once an order has been placed it cannot be updated. As soon as you place your ord... - [Can I combine multiple promo and/or discount codes?](https://cutsclothing.kustomer.help/en_us/can-i-combine-multiple-promos-discount-codes--S1CdUanev.md): Unfortunately not. Only one promo and/or discount code can be applied to an individual order, no exceptions. VIP Reward Points and a discount code cannot bot... - [Why didn't I get credit for my referral?](https://cutsclothing.kustomer.help/en_us/why-didn-t-i-get-credit-for-my-referral--rkHB_6ngv.md): The referral codes have a minimum order quantity of $100USD and cannot be combined with any other offers and cannot be used during sales. If an order is unde... - [My order says it was delivered but I didn't receive it](https://cutsclothing.kustomer.help/en_us/my-order-says-it-was-delivered-but-i-didn-t-receive-it-BkSXcT2lP.md): We know these things can be frustrating. Sometimes the carrier marks the package as "Delivered" prematurely. If you give it 3-5 business days, often times th... - [Can I add to my order after I have placed it?](https://cutsclothing.kustomer.help/en_us/can-i-add-to-my-order-after-i-have-placed-it--By4yjp3lD.md): Orders cannot be updated after they have been placed. For the safety of our customers we do not save payment information and therefore we are unable to add i... - [Where is my refund?](https://cutsclothing.kustomer.help/en_us/where-is-my-refund--H1oLjT3gv.md): Please allow 5-10 business days, after your order has been marked as delivered back to us, for the refund to appear in your account. If after 10 business... - [Where is my Cuts gift card?](https://cutsclothing.kustomer.help/en_us/where-is-my-gift-card--Hke3ahgw.md): The Cuts gift card is an e-gift card that is sent to your email address. If you do not see the Cuts e-gift card in your inbox please check your spam/junk fol... - [Do you offer free shipping?](https://cutsclothing.kustomer.help/en_us/do-you-have-free-shipping-BkGMTa3gD.md): We offer free shipping for US orders that are $150USD (subtotal) and above and free international shipping for orders that are $200USD (subtotal) and above. ... - [CUTS Fabrics](https://cutsclothing.kustomer.help/en_us/cuts-fabrics-rkOnORHw.md): We believe everyday style should have extraordinary quality which is why we have developed the best fabrics for you. PYCA™ ProOur custom durable, ... - [Do promos, discount codes or offers expire?](https://cutsclothing.kustomer.help/en_us/do-promos-discount-codes-or-offers-expire--rkjgdn_P.md): Yes. Promo codes, discount codes, and offers expire after 30 days unless they are a flash special which expire 24 hours after you receive the email. Please s... - [Can items in my order go out of stock after I order?](https://cutsclothing.kustomer.help/en_us/can-items-in-my-order-become-out-of-stock-after-i-order--BkBpVN0PP.md): Unfortunately yes. Our system is fast however, sometimes it is not fast enough. Out of stocks can occur after your order has been placed. When this occurs a ... - [Sale Price Adjustment Policy](https://cutsclothing.kustomer.help/en_us/sale-price-adjustment-policy-Bk3A6LuKv.md): In the event an item goes on sale within 7 days of your purchase we will gladly credit you for the price difference. Orders outside of the 7-day window a... - [How do I track the status of my order?](https://cutsclothing.kustomer.help/en_us/how-do-i-track-my-order-rkAgcTr9v.md): You can track the status of your order through the tracking link sent in your shipped confirmation email or by visiting our Track My Order page. - [Why was my free gift with purchase not added to my order?](https://cutsclothing.kustomer.help/en_us/free-gifts-with-purchase-S1nAVh5P.md): In order for the free gift with purchase item to be added to your order, once you hit the minimum spend, you must manually select the item at check out. If t... - [How should I store my CUTS?](https://cutsclothing.kustomer.help/en_us/how-should-i-store-my-cuts--HkTOJTk6D.md): Hoodies, which are heavier, are not recommended to hang unless you use a padded hanger with a wider shoulder. Shirts can be folded or hung however, if ... - [Dye Shirt Care](https://cutsclothing.kustomer.help/en_us/dye-shirt-care-S1BqJYLCw.md): Dye shirts require special care. Every garment dyed product is dyed individually. No two are exactly alike. Please note that with garment dyed products, colo... - [Are your items ethically made?](https://cutsclothing.kustomer.help/en_us/are-your-items-ethically-made-ByFyEvnAu.md): Yes, definitely! Our shirts are a reflection of us and that means from start to finish the shirts are made with and in the best way possible. Ethics are a to... - [Can I edit my order?](https://cutsclothing.kustomer.help/en_us/can-i-edit-my-order-Byt6VXvnq.md): We only have the ability to edit your address on the order within the first 20 minutes after your purchase is completed. If you need to edit the item(s) purc...